Magento Help Desk

Customers can reply to help desk replies directly from their email client.

Magento help desk.

To enhance the customer service for your e commerce store help desk extension by exto is a great selection. This is an amazing module which integrates uvdesk helpdesk ticket system with magento 2. Furthermore utilize ticket system is very important to bring a powerful and flexible solution for store support in magento new auto convert email to ticket new compatible with. The tickets are managed at the ticket grid in the store backend and can be assigned to a particular help desk agent store administrator user eligible to answer.

It allows a registered user to create a ticket regarding its query. Tech resources easy to follow tutorials user guides release information downloads security updates and more. It allows you to create departments use 5 types of templates with auto responding tools change priorities and view ticket statistics from the back end. Help desk agents can submit tickets from magento s admin panel.

We ll also show you how to join this data to your magento store to determine clv of customers who have and have not filed a request. This allows you to optimize customer support and monitor help desk performance alongside your revenue. With magento 2 help desk extension it helps you to collect all request inquiries offline chat messages email in one place. Magento help desk extension allows your customers to post tickets regarding your products through a comprehensive ticketing system.

Exto help desk for magento 2. The help desk interface is simplified to provide faster access and maintanence. The admin and its assigned agents can manage all the tickets either from the magento back end or from the uvdesk dashboard. Help desk agents can reply to tickets directly from their email client.

It helps your customers reach the technical team as well as resolve the problems regarding issues queries complaints etc.